Comments on Country Mouse, City Mouse: What is customer service?

I did not see the special but I totally get this, ...

2012-01-12T19:27:54.122-05:00

I did not see the special but I totally get this, I had a terrible experience with Sears and could not believe the customer service we got as a result of their error. Everyone has bad days and working in customer service is a tough job. I did it myself for several years.

It's rare to find good customer service these ...

2012-01-10T09:21:57.243-05:00

It's rare to find good customer service these days, anywhere. I was getting gas and went inside to pay, the clerk NEVER GOT OFF HER PHONE! mouthed what I owed and kept on talking!!

Is it a generational thing? Do we just not care anymore? I worked in retail and restaurants from the age of 13, I know good customer service. Lazy seems to be a common issue these days!

good post!

I didn't see the show but I have had both awfu...

2012-01-10T00:35:29.023-05:00

I didn't see the show but I have had both awful and great customer service at lots of stores... I think it so often depends on the day and the person themselves! I've worked in retail... it is a hard job.

thanks for sharing!

I didn't see that, but I find it interesting! ...

2012-01-09T20:12:52.938-05:00

I didn't see that, but I find it interesting! Doesn't sound like CBC did a very good job with their examples. I was a cashier as my first job, at Canadian Tire actually. It was sometimes very difficult to deal with customers, but mainly I had a good experience. I tried to always keep a smile on my face and be as helpful and positive as possible. I fortunately didn't work in the Customer Service department specifically so if there were major issues the customers would be directed there and I didn't see the outcome.

The CT I worked for did follow that scanning policy, I remember working there when it was brand spanking new and we had to get used to it. I'd honour it no question, but it was our store policy to honour it so I suppose that's why I did it!

I haven't had too many poor customer service experiences, but I don't really like confrontation with those who work in retail... a lot of the stuff is NOT their fault as the ground-level employees. I also haven't had too much experience with those big ticket items that I suppose might raise bigger issues yet, but I guess when I become a home-owner one day that'll be likely to change!

Thanks for sharing this.

I find that, in general, customer service everywhe...

2012-01-09T13:01:27.506-05:00

I find that, in general, customer service everywhere (in the big stores, anyway) leaves much to be desired. Our most recent customer service nightmare was with Rogers, our wireless provider. Long, long story, but in the end, it proved that the people my husband was talking to at first, the people who answered the phones, seemed able to comprehend what we needed (my husband's new iPhone wasn't working), but when they sent it on to their supervisors for approval, it got messed up. After a month of trying to get this problem resolved, my husband contacted the national person in charge of customer service (Pres. of Customer Contact or something) and left a message. He called them back again when he didn't hear from them by 6am (PST) and got to talk to someone. They worked diligently to get his problem resolved, and when it was fixed, they thanked him for not switching providers (which we had considered, and have done before) because they felt that they never would've known about this problem (he's not the only person it was affecting) had he not been so proactive in seeking a solution. We actually feel quite certain that the company is going to be re-assessing some of the ways it handles tech complaints, as it's likely my husband's problem was going to be lost in the world of open tickets. To compensate for the frustration and hours spent on the phone, Rogers is reducing our monthly bill for a couple of months. We are satisfied customers, though had my husband not been the kind of guy to call the highest-up person he can, we'd probably be Bell customers now.

I just bought a Vizio TV from Wally World. Bad id...

2012-01-09T12:40:46.951-05:00

I just bought a Vizio TV from Wally World.

Bad idea.

No service. When I am buying a big ticket item, I expect some help.

There was none.

Fortunately, I bought a national brand, not some Wally World brand no one has heard of...

I haven't had a big problem yet with any big s...

2012-01-09T11:42:21.471-05:00

I haven't had a big problem yet with any big store. I do know that the customer isn't always right anymore. That's why all the policies.

I would have loved to have seen that special. Thanks for sharing.

We've had isssues in the past, some have been ...

2012-01-09T11:28:41.658-05:00

We've had isssues in the past, some have been resolved and some not to my satisfaction.

It's life as a consumer. Business is tough and when you have millions of shoppers it's difficult to please each of us.

That doesn't mean that I don't want GREAT, consistent customer service

I've been lucky (so far) to have never had an ...

2012-01-09T10:42:57.633-05:00

I've been lucky (so far) to have never had an issue with big stores...but maybe it's because I'm so non-confrontational that I miss the part where it *should be* an issue...does that make sense?

I had an issue at Sears last month, and was told t...

2012-01-09T09:48:03.540-05:00

I had an issue at Sears last month, and was told the same thing. That is a canned response, and means nothing.

Take to twitter or write on their facebook wall, you might get a result that way.

I did not watch the show either but sometimes, I d...

2012-01-09T09:42:33.832-05:00

I did not watch the show either but sometimes, I do find that it's very frustrated with customer service.

Lucky that we now have email, so that people can email the store to raise their complaint.

I recently had a very bad experience with a Sears cashier. I emailed Sears customer service and raised the issue about my really really bad experience. Just got an email from them saying my complaint has been brought to the attention to the store manager and haven't heard back from them.

I didn't watch the show. Actually, this is my...

2012-01-09T08:55:27.334-05:00

I didn't watch the show. Actually, this is my first time hearing about it!

2012-01-08T20:30:26.353-05:00

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