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Tuesday, March 22, 2011

Zellers ~ Customer Service UPDATE

You may remember that I wrote a post in January describing my experiences when dealing with Zellers in regards to a pair of winter boots I had purchased for my seven year old son.

About a week and a half ago I received a package from Zellers. Inside there was a new pair of winter boots for my son. The boots I received are a better quality than the original pair I purchased.

Zellers explained that it took several weeks to replace the boots, since they had a hard time locating the size I needed. They kept in communication over that time period with a couple of emails.

In the end I am happy. The replacement boots are great and I am glad that Zellers customer service didn't just forget about my complaint. They could of, since it was announced right after my initial communication with them that they are being bought out by Target. So, what was the difference if they had a disgruntled customer?


missbobloblaw said...

Wow! Congrats on getting great sevice from Zellers! As a former Zellers employee who worked at the Customer Service Desk, I can honestly say that I ALWAYS tried my hardest to resolve a customers issue. In your situation, I would of refunded or replaced the obviouslly defective boots (at a CSR level) So to hear that Head Office responded as well as they did is a good thing.
The Target issue had been hanging around since 2003, it did drag morale down even then, and I really wouldn't be surprised to see a big quality decline in the coming months. Staff has no clue what their status will be when the takover happens.

Jodi Lebrun said...

Great blog-love it! Following you now from 'we love etsy' I'm a proud Canadian with an etsy shop!


Ginger said...

I'm glad you got new boots! Customer service stories with happy endings are always great to hear.

JDaniel4's Mom said...

I am glad this has a happy ending.

blueviolet said...

I'm really glad they came through for you!

Rob said...

That is awesome. Nothing better then a store stepping up to do the right thing to make a customer happy. There are alot of stores who don't care so it is really nice when a store actually does care about it customers and products it sells.

Jane's In The Jungle said...

So glad that turned out so well! Especially since they were in the process of a buyout.