You may remember that I wrote a post in January describing my experiences when dealing with Zellers in regards to a pair of winter boots I had purchased for my seven year old son.
About a week and a half ago I received a package from Zellers. Inside there was a new pair of winter boots for my son. The boots I received are a better quality than the original pair I purchased.
Zellers explained that it took several weeks to replace the boots, since they had a hard time locating the size I needed. They kept in communication over that time period with a couple of emails.
In the end I am happy. The replacement boots are great and I am glad that Zellers customer service didn't just forget about my complaint. They could of, since it was announced right after my initial communication with them that they are being bought out by Target. So, what was the difference if they had a disgruntled customer?